Banking's Employee Problem
An Opportunity for L&D to Step Up

Here’s the Problem

Banks are in a tough spot—digital is taking over, and customer expectations are sky-high. Plus, nearly half of today's skills could be outdated in just five years. If banks want to stay competitive, they’ve got to upskill their teams fast.

Learning & Development’s (L&D) Moment to Shine

L&D has a chance to prove its value as a performance powerhouse. Now is the time to step up, get a seat at the leadership table, and drive the skills strategy that will keep banks in the game.

What Challenges Do Banks Face? Let’s Talk Workforce

Forget the buzzwords—here’s what’s really happening:

• Meeting Customer Expectations: People want fast, personalized, digital-first service.
• Using AI to Work Smarter: AI isn’t just about automation; it’s a tool for employees to enhance customer experiences.
• Keeping Up with Regulations: Rules change constantly. Employees need to adapt quickly to stay compliant.
• Adapting to New Tech: From embedded finance to new digital tools, the team needs to stay sharp.
• Protecting Against Cyber Threats: More digital activity means more risks. Cybersecurity skills are critical.

In a booming economy, it’s tough to find qualified candidates because the demand for skilled workers often outstrips supply. Keeping employees is also a challenge, as they might get tempted by better offers elsewhere. According to the World Economic Forum, 44% of workers’ skills will face disruption in the next five years. Take ING, for example. They’ve zeroed in on six key skills they see as essential for staying competitive and keeping trust with customers, regulators, and employees: customer experience, data fluency, leadership, non-financial risk management, cybersecurity, and operations management.

These skills shape ING’s talent management strategy, helping them create value for both the company and its customers. Their HR business partners are key players here—they drive strategic conversations with managers and introduce these skills at critical stages in the employee journey to boost performance.

How L&D Can Lead the Charge

L&D leaders, this is your moment. Use upskilling as a strategic tool. Here’s how to start:

1. Assess Skills Gaps: Know where your employee audience stands and where it needs to go. Focus on critical skills that drive the most impact.
2. Design Targeted Learning: Create personalized learning paths that mix online courses, workshops, and hands-on experience and tools like AI can do this easier than ever.
3. Measure and Adapt: Track progress, measure what works, and tweak as you go to keep up with changes.

Your Call to Action

L&D leaders, it’s time to get proactive. Don’t just react to the changes—be the force driving them. Let’s build a future-ready workforce that keeps banks ahead of the curve.

We’ve empowered general managers at top banks with vital decision-making skills, enabling them to forecast profits and analyze data for growth.

At Ozemio, we help L&D teams make this happen with innovative, impactful learning strategies. Ready to transform your talent game? Let’s connect.