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Elevating Global Healthcare Training with Scalable, Interactive Learning Solutions for an Amsterdam-Based Health Tech Leader

Global Healthcare Training

Client:

A global health tech leader in Amsterdam needed learning solution for their staff and customers. They specialize in advanced diagnostic imaging and aim for successful product adoption.

Category:

Product Training and Customer Education

Industry:

Health Technology

Overview

The healthcare industry faces numerous challenges in keeping its workforce updated on the latest technological advancements. The client, a global leader in health technology, faced the challenge of effectively training both internal staff and potential customers on a new advanced diagnostic imaging product. Traditional training methods such as instructor-led training (ILT) often struggle to address these challenges, including:

  • Logistical Constraints: Coordinating and delivering ILT sessions for a geographically dispersed workforce can be time-consuming and costly.
  • Limited Scalability: ILT can be difficult to scale so as to accommodate large numbers of learners or frequent updates in product knowledge.
  • Lack of Engagement: Traditional training methods are often passive and thus fail to capture the attention of learners, leading to decreased knowledge retention.

The client recognized these challenges and hence sought a more effective learning solution to introduce their new product. They needed a learning solution that could reach a global audience, ensure consistent knowledge transfer, and engage learners in an interactive and memorable way.

Solutions

Ozemio provided comprehensive learning solutions tailored to the needs of the healthcare company. The course included:

  • Media-rich Content: 2D and 3D animations visually represented the product's features and functions.
  • Engaging Visuals: 2D and 3D animations highlighted the product's features and functionalities.
  • Show-Me Videos: Step-by-step video tutorials demonstrated the product's software interface and hardware components.
  • Interactive Elements: Knowledge checks and drag-and-drop activities kept learners engaged while assessing their understanding.
  • Custom Curriculum Design: A tailored curriculum guided learners from basic to advanced concepts beginning with an overview of the product and progressing to its clinical applications.
  • Simplified Content: Complex technical information was simplified into easily digestible modules.
  • Assessments: Formative and summative assessments interspersed throughout the course evaluated learners' understanding and provided diagnostic feedback.

These features created an engaging and effective learning experience that addressed the challenges of traditional training methods.

Benefits & Impacts

Ozemio's learning solution delivered significant benefits to the client, including:

  • 40% increase in training completion rates due to enhanced accessibility and convenience.
  • 45% reduction in attrition rates via said engaging and interactive content.
  • 35% improvement in knowledge retention through targeted assessments.
  • 30% reduction in training costs viasame scalable learning solutions.
  • 98% satisfaction rate from stakeholders and customers, highlighting the course’s remarkable effectiveness.

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