Germany's largest airline company and flag carrier. When combined with its subsidiaries, it is Europe's second-largest commercial airline company. Headquartered in Cologne, Germany, the company has an equity of over 10 billion euros and over 138,000 employees.
Passenger-facing airline crew.
Approx. 3,000 flight attendants and various others.
The program focuses on educating employees through building comfort and experience with
Lufthansa's policies, new and old, utilizing the following techniques:
In response to a capable but disconnected workforce with difficulty picking up standardized initiatives promptly, our client partnered with Ozemio to create a training program that would ensure that training initiatives for pilots, cabin crew, and others could be quickly and effectively distributed to all applicable employees worldwide. The content worked to create excitement and bolster morale by using interactive demonstrations and showcasing solutions to real, practical customer problems in a fun and interactive way.
The modules were designed and built using Articulate Storyline and then published in HTML5. The training used vibrant graphics in company colors, with videos and gamified exercises blended into a fun and effective eLearning program.
Each module covered one of the many concepts that teams were expected to be familiar with, culminating in a total understanding of the company's new passenger-facing policy. Motivated and encouraged, employees are sent through one final assessment before completing the course.
Each of the eight modules was concluded by a simulated, interactive assessment involving a mock passenger, with a final assessment at the end of all modules. Employees were also allowed to retry the assessments until they succeeded.
The assessment difficulty ranged from mildly to highly challenging, maintaining a healthy balance of questions to both encourage and push learners at every stage of the course.
Instructional Designers, Media Experts, Language Specialists, Subject Matter Experts, and
our Quality Control team. Totaling at 2763 work hours.
Learn more about Ozemio’s Change Management Initiatives here.
“I would like to pass on our sincerest thanks to Ozemio. Our teams were extremely happy with the program and found it intuitive and easy to navigate. Our SMEs and language experts also had only good things to say about your program, and the microlearning construction of the modules has been done perfectly to ensure the cabin crew will be motivated to find time for each module. Ozemio, thank you for your hard work on our behalf.”