How Simulation-Based eLearning Reduced Training Costs by 35% & Improved Knowledge Retention by 25% for a Germany-Based Global Life Sciences Leader

Business Overview

The client’s operations rely heavily on precise and standardized Material Master Data Management to maintain regulatory compliance, ensure uninterrupted supply continuity, and prevent downstream process disruptions. Before contacting Ozemio, the client’s Material Master Data Management training was delivered through recurring virtual instructor-led sessions (VILTs). This approach became increasingly difficult to scale across geographically distributed teams. Multiple training batches had to be scheduled to accommodate time zone differences, resulting in repeated facilitator intervention and operational scheduling conflicts. 

Because system demonstrations were primarily observational, learners had limited opportunity to independently practice field-level data entry within a safe training environment. This led to: 

• Inconsistent classification of material types 

• Incorrect population of mandatory global fields 

• Rework during validation and approval cycles 

• Delays in downstream supply chain processing 

To address these challenges, the organization partnered with Ozemio in June 2024 to design and implement a scalable, simulation-driven learning ecosystem. 

The program was implemented over a 10-month period with: 

• 10+ Ozemio learning, design, and technical specialists 

• Multiple internal supply chain and operations stakeholders 

• Two dedicated subject matter experts 

The objective was to replace recurring facilitator-led sessions with a structured, measurable, and role-aligned digital solution that would improve data precision while reducing operational training overhead. 

Client’s Specific Needs: 

• A globally accessible digital learning solution 

• Reduced reliance on recurring VILT sessions 

• Standardized training across global supply chain roles 

• Simulation-based practice in a risk-free replica of the live system 

• Improved field-level data entry accuracy and validation precision 

• Measurable reduction in recurring training delivery costs 

• Self-paced access to modular training, system simulations, and reinforcement guides 

Solutions: 

Ozemio adopted a structured, performance-driven approach to replace the client’s outdated instructor-dependent virtual training with a scalable, simulation-based digital learning ecosystem. After conducting detailed consultations with supply chain stakeholders and subject matter experts, Ozemio designed a five-module learning journey focused on Material Master Data Management (MMDM). The solution combined instructional design expertise, application-based simulations, scenario-driven storytelling, and LMS optimization to ensure measurable improvements in knowledge retention, process accuracy, and operational efficiency. Ozemio built the program to align directly with regulatory requirements, real system workflows, and the client’s global supply chain complexity. 

• Structured Five-Module Learning Architecture 
  Ozemio designed a progressive five-module curriculum covering: 

• Foundational concepts of Material Master Data Management governance 

• Supply chain context and regulatory dependencies 

• Global field-level data requirements 

• Hands-on application training within a PROMAT system simulation environment 

• Reinforcement through a structured refresher and on-the-job reference guide 

Each module was aligned to a defined competency tier — moving learners from conceptual understanding to guided system execution and independent application. 

• Simulation-Driven Application Training (Show Me / Try Me) 
  Ozemio developed interactive system simulations replicating real process workflows. 

• “Show Me” animations demonstrated step-by-step execution. 

• “Try Me” simulations enabled hands-on practice in a risk-free environment. 
  This reduced system errors and improved learner confidence before live application. 

• Scenario-Based Storytelling for Conceptual Clarity 
  To reduce cognitive overload and clarify governance impact, Ozemio embedded real operational scenarios, including: 

• A supply chain associate creating a new material record and incorrectly assigning material type, triggering downstream compliance review 

• A regional operations analyst missing mandatory global field entries, leading to validation rejection 

• A governance reviewer identifying duplicate entries hindering reporting accuracy 

These scenarios demonstrated how small data errors could create operational bottlenecks, compliance risk, or rework — thus strengthening contextual understanding. 

• Mascot-Guided Learning Framework 
  A governance-team-based mascot was strategically integrated to maintain continuity across modules, enhance engagement, and humanize technical content without diluting its rigor. 

• Interactive PDF Learning with Contextual Use Cases 
  Ozemio designed a self-paced interactive PDF module incorporating non-examples, embedded supply chain process videos, and real use cases. This allowed learners to absorb content without audio dependency while reinforcing the consequences of data inaccuracies. 

• Field-Level Exploratory Learning with Progressive Indicators 
  Complex Material Master Data Management fields were explained using application-interface walkthroughs. Progressive indicators guided learners step by step, improving focus and reducing navigation fatigue. 

• Spaced Reinforcement & Knowledge Consolidation 
  Each module included structured checkpoints and end-of-module key takeaways. The final refresher guide consolidated critical applications, frameworks, and internal governance resources for on-the-job reference. 

• LMS Optimization & Role-Based Deployment 
  Ozemio ensured seamless integration within the client’s LMS by enabling bookmarking, completion tracking, and score capture. Modules were assigned based on role requirements to ensure relevance and accountability. 

• Change Management & Stakeholder Alignment 
  Ozemio implemented structured feedback loops with SMEs, leadership, and operations stakeholders. Continuous validation ensured accuracy, relevance, and alignment with operational goals. 

These solutions reflect Ozemio’s expertise in combining instructional science, simulation engineering, and enterprise L&D strategy to deliver measurable business impact rather than content-only training.