The client wanted to adopt an engaging training approach to train middle and high-level managers.
The need to deliver personalized training to cater to the pertinent needs of all.
To design and deliver effective e-learning courses as per the diverse styles and preferences of intended audiences.
To deliver highly effective EOS training and address diverse needs was another challenge.
The course was developed keeping the people of the organization in mind and a conscious effort was made to reflect that in the design of the course.
Organizational figures that were easily recognizable by the learners were introduced to take the learners through the course-content.
Practical scenarios were demonstrated and played out with a series of dialogue to help the learner gain practical insights. The dialogue was conversational and closely mimicked real-life situations faced by managers.
Learner-understanding was also checked from time to time through a series of interactive evaluation tests. The tests were varied – from ‘True and False’ to Multiple choice questions and interactive ‘drag and drop’ exercises.
The structure of the course was kept simple and straightforward. Several learner-aids were provided including audio transcripts, glossary of words and a help guide to guide the learner through the course as well as create a sense of self-sufficiency.
The areas of high satisfaction were flagged, and efforts were made to ensure that they continue to satisfy the employee on a continued basis.
Special efforts were made to identify and work towards the areas which fared low on satisfaction.
With a growing confidence in the utilization of the EOS, participation in the survey also saw a marked increase and candid opinions were encouraged.
The EOS training was successful in aligning the learners to the importance and practical utilization of the survey.
This cycle of greater participation, richer data and better actionable plans continued to mark the full utilization of the survey as a tool.