How Ozemio’s Award-Winning Solutions Transformed Onboarding for One of the World’s Largest Gold Mines

Onboarding Solutions

Client:

A global leader in the mining industry specializing in copper, gold, and molybdenum production.

Category:

Interactive learning modules for new hires and GSC transitions.

Industry:

Mining

Overview

A global leader in the mining industry, our client faced significant challenges in streamlining their onboarding process for new hires and employees transitioning to the Global Supply Chain (GSC) corporate office. The client’s existing training had lacked cohesion and consistency, which led to confusion about departmental roles, inter-departmental collaboration, and the tools used across the GSC. These issues were decreasing overall employee efficiency, especially for those moving from industrial positions to corporate roles. Their key challenges included:

Lack of Standardization: Training was inconsistent and varied significantly across different departments, causing confusion and inefficiency.
Gaps in Departmental Knowledge: Employees lacked a clear understanding of how various GSC departments functioned and collaborated.
Inadequate Tool Familiarization: There was insufficient training on the tools and applications critical to performing GSC functions.
Transitioning from Industrial to Corporate Roles: Employees moving from industrial to corporate environments struggled to adapt due to a lack of tailored onboarding.
Engagement in Onboarding Programs: The existing training lacked engaging and interactive elements, leading to a lack of retention of key information in employees.

Ozemio provided a comprehensive suite of solutions tailored to address the client’s key challenges in onboarding and training for the Global Supply Chain (GSC). These solutions included:

Standardized Training Framework: Development of a cohesive and standardized onboarding program that ensured consistency across all departments, providing employees with a unified understanding of company protocols and procedures. This approach significantly reduced onboarding time and improved overall efficiency.
Two Learning Modules: Ozemio divided the course into two parts. Part 1 provided an overview of the GSC division, detailing the four customer-facing departments and their relationship to GSC. Part 2 focused on the three other departments managed by the Director Group of the GSC division, allowing new hires and transitioning employees to fully understand each department’s organizational structure and its relation to the entire company. This clarity enabled faster employee integration into the company.
Interactive Launch Screen: Ozemio designed a user-friendly launch screen to facilitate easy access to the training modules, thereby enhancing the user experience. This feature ensured that new hires could navigate the onboarding process seamlessly, reducing frustration and confusion.
Interactive Frame: Ozemio provided an interactive frame within the course to encourage active participation, thereby enabling learners to engage with content dynamically to improve knowledge retention and understanding. This engagement led to a more enjoyable onboarding experience.
Flowchart Visualization: Ozemio incorporated a flowchart to visually represent the GSC’s structure and interdepartmental relationships. This tool provided clarity on the operational workflow, helping employees grasp how the different departments interacted and contributed to the organization’s overall objectives, fostering collaboration.
"Check Your Understanding” Exercises: These interactive assessments were strategically placed throughout the modules to reinforce learning. By evaluating knowledge in real time, employees could identify areas for improvement and solidify their understanding of the material, leading to increased confidence in their roles.
Inter-Departmental Knowledge Sharing: Implementation of collaborative training sessions that fostered cross-departmental understanding, enabling employees to grasp the interconnectedness of various roles within the GSC. This initiative promoted teamwork and communication among staff.
Tool and Application Training: The creation of interactive modules focused on the essential tools and applications used in the GSC, ensuring employees were proficient and confident in utilizing these resources from day one. This preparedness improved overall productivity.
Tailored Transition Programs: Design of specialized onboarding tracks for employees transitioning from industrial roles to corporate positions, addressing their unique needs and challenges during the adjustment period. This customization ensured smoother transitions and enhanced job satisfaction.
Engaging Learning Experience: Integration of gamification and interactive elements into the training programs to enhance engagement, improve knowledge retention, and create a more enjoyable onboarding experience. This innovative approach resulted in higher completion rates of the training modules.

Through these solutions, Ozemio effectively transformed the client’s onboarding experience, leading to a more informed, engaged, and capable workforce for one of the world’s largest gold mine operating companies.

Benefits & Impacts:

The custom content created by Ozemio yielded significant improvements in the client’s onboarding and upskilling process:

75% Increase in Knowledge Retention: Interactive elements and engaging visuals enhanced learner retention, ensuring new hires grasped essential information.
60% Reduction in Training Time: The standardization of training materials reduced the time needed for onboarding new employees.
90% Consistency in Training Delivery: Standardized modules ensured all employees received the same information, promoting alignment across the organization.
40% Improvement in Collaboration Awareness: Employees developed a clearer understanding of GSC’s collaborative functions, leading to better communication between departments.
80% Positive Feedback from Stakeholders: Stakeholders and test participants praised the clarity and engagement of the training modules.

Award Details: Ozemio's engaging learning modules won the prestigious Brandon Hall Bronze Award in the category of Best Custom Content for successfully developing a tailored training solution that met the client’s needs by significantly improving employee engagement and performance.