ITC Ltd – Gamified Induction Programs for Better Engagement and Retention
ITC Ltd – Gamified Induction Programs for Better Engagement and Retention
April 15, 2023
Sports committee creates program to educate athletes with learning disabilities on how to maintain their physical and mental health
Sports committee creates program to educate athletes with learning disabilities on how to maintain their physical and mental health
April 15, 2023

SCB- Incorporating Interactive Videos, Scenarios, and Games with E-courses

Client:

SCB


Category:

Service


Industry:

BFSI


Business Requirements

  • The client wanted to impart training to employees located across different demographics.
  • They wanted to train their workforce on changing industry compliances adequately.

Challenges

  • To train the globally dispersed workforce was time-consuming and expensive for banks and financial organizations.
  • With an increase in the number of new hires to meet organizational needs, induction training became a challenge.
  • The need to spend considerable amounts in training employees on changing industry regulations.
  • The pressure to deliver the right kind of services to the right type of customers.

Our Solution

  • We created highly engaging e-learning courses to cater to the bespoke learning needs of the modern workforce.
  • Interactive videos, engaging games, and scenarios were incorporated with training courses to deliver a fun-filled experience.
  • Instructional design strategies such as case studies and scenarios were used to impart effective online compliance training.
  • Pre-learning and Co-learning programs were used to entice the entire workforce training experience.

Benefits

  • Delivery of short chunks of training content across personalized mobile devices helped employees to learn at their point of need, even on the go.
  • The incorporation of engaging games and videos boosted overall workforce engagement and knowledge retention.
  • The delivery of training content as interactive scenarios and case studies helped the employees to learn about updated organizational policies.
  • Badges and scores were also included to make training more fun and engaging.
  • The adoption of self-paced e-learning strategies helped to improve workforce efficiency, manage regulatory issues, boost customer satisfaction, and achieve optimal results.